Shipping & Returns

SHIPPING POLICY

We ship most domestic and international orders via USPS*. In some cases, orders are shipped via UPS. Tracking numbers are provided by email at the time of shipment. 

The customer assumes responsibility for any additional charges on rejected packages. Friend Assembly is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer. 

We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding. 

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Friend Assembly will not be held responsible for any lost or stolen packages once they have reached customs.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our products are handmade to order by us here in Portland, Oregon. Due to the nature of that process, it can take up to 3 weeks to receive an order. But we do try to ship as soon as possible. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.


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